Returns & Refund

Return rights

According to Danish law you are able to cancel the order up to 14 days after you have received the order. If you want to cancel an order you should contact CSS Electronics on contact[AT] within 14 days after the order has been received. When you cancel the order, you should ship the order back to us no later than 14 days after you have contacted us regarding the cancellation. The return shipping cost is paid by the customer. We will refund the paid amount including shipping cost when we have received the returned order or when the customer has presented adequate documentation proving the return shipping. The paid amount is refunded using the method used during checkout.

Note that if you're purchasing the J1939 DBC file, this is a digital product and you're therefore waiving the 14 day return right upon purchase.

Returning an order

Any orders should be returned in the original packaging and it is the responsibility of the customer to ensure that the returned order is safely packaged for shipping. When returning an order, the return shipment is the responsibility of the customer – please make sure to keep any shipping receipt and tracking number. The condition of the returned order is considered when refunding the paid amount (if the order has been damaged, the refund of the paid amount will be reduced according to the damages to the order).

Return address

All returns should be shipping to:

CSS Electronics (DK36711949)
Att: Christian Steiniche (INCUBA)
Aabogade 15
8200 Aarhus N

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