Got questions about our CAN bus analyzers or CAN bus software?

This page provides brief answers to some of the most frequently asked questions we receive regarding our CAN loggers.

You will also be able to find more deep-dive articles on some of our key features in our GUIDES section - check it out!

In case you do not find what you're looking for, please reach out and we'll get back within 24 hours.

CAN Bus Shipping International FAQ Low Cost Distributor Fedex

Do you offer international shipping? And how fast? Yes, we ship globally. When choosing free shipping, the delivery typically arrives within 1-2 weeks. With paid shipping, most orders can be delivered in a few days.
Are you looking for local distributors/dealers? We are expanding fast and interested in establishing partnerships with relevant local distributors and dealers - send us a mail via our contact form to discuss further.
Why should I choose a CL2000 vs. a CL1000? The CL2000 includes a real-time clock. This means that each CAN message gains a data-and-time stamp, allowing you to identify the specific timing of the given message. In comparison, the CL1000 "only" tells you how much time has passed since you started logging data.
Why are your CAN loggers so low-cost vs other alternatives? We believe there is a space and demand for solid, quality CAN loggers at low cost - designed in Denmark and produced in USA. Our focus is on providing the most critical features, while balancing it with a constant focus on simplicity. This implies that our CAN loggers typically have a bit less features than some alternatives - but at the same time we offer a substantially lower price tag. At the same time, we are not willing to compromise on quality or customer service - which means we are still priced higher than some of the absolute budget loggers on the market. However, this combination of low price, strong quality and great service means that our customers so far are extremely satisfied!
Are there any hidden fees for software or shipping? No - both software and shipping are free (though we charge the direct shipping cost for express deliveries). You can find the express shipping rates by adding a product to your cart and selecting the relevant destination country.

CAN Logger Mechanical Car Shocks Resolution WiFi Channels SD Card USB

Is the CLX000 resistant to shocks & vibrations? The CLX000 series is used in several automotive applications, including motorsports. We have not had any feedback indicating problems with shock and vibration resistance. The internal SD-card is not soldered, though it is kept in place by the enclosure. If the device is exposed to extreme shock, we cannot however guarantee that the card will not move. For long-term exposure to vibrations or shocks, some of our motorsports customers apply foam to the inside of the enclosure to reduce the impact.
What about temperatures, water and humidity? The CLX000 series has been tested to operate in temperatures of -20degC to +80degC. In practical applications, it has been used in extreme vehicle applications with no issues - from the hot summer of Istanbul to the frozen winter of Canada! Similarly, we have not had any issues in high humidity environments - however, the loggers have an "open" usb-connector and LED openings, hence it must be protected from water or encased accordingly.
What is max the logging resolution/frequency? The CL2000 stamps every message with a 1ms resolution timestamp. We recommend using filtering or prescaling if the message rate exceeds 1000 msg / sec (depending on configuration).
Do the loggers have WiFi? The CL3000 includes WiFi functionality with various modes including Access Point, Station Mode and automatic FTP upload to a server you specify. The latter is our most popular mode as the CL3000 will automatically start pushing files when it is in range of it's designated WiFi hotspot. For more info, check our CL3000 intro article.
Do you offer CAN loggers with 2 or more physical channels? No, at this stage, we do not offer CAN data loggers with multiple physical channels. Some of our customers use multiple CL2000 devices, one for each channel. They then use the real-time clock to synchronize the data, though this does not provide an excact solution. We expect to release a 2x High Speed channel logger in 2019 - subscribe to our newsletter to be notified.
CAN the logger record any bit rate? Will it be auto-detected? You can specify pre-defined bit rates using the CANvas tool or by directly altering the configuration file. Further, you can choose to add auto bit-rate detection, which will be the simplest choice for most applications.
Can the SD cards be removed or exchanged? Yes, though the enclosing will need to be opened somewhat forcefully. However, several of our customers do this to e.g. ship SD cards from customers for analysis.
I have some questions about the LED lights? We recommend checking out the product manual or our Getting Started intro to get a detailed walkthrough of the LED lights and interpretations - in case you are still in doubt, contact us.

CANvas Free Software CAN Bus Convert Scale Data Decode

Can I both log and stream live data with the CLX000? Yes you can! We rececently upgraded the CLX000 to enable it to work as a CAN interface. This means that it can stream real-time data when plugged into a PC via the USB connector. Further, we leverage the #1 network analyzer, Wireshark, as our platform for real-time CAN bus analysis. Finally, we added a CAN bus specific Wireshark plugin that adds features such as DBC support, CAN sniffer views and much more to Wireshark. For more on this, check out our GUIDES page!
Does the CANvas software support .dbc files for conversion purposes? CANvas now supports .dbc files! We support the DBC file format for both conversion of logged CAN data files, as well as for streamed CAN data via our Wireshark integration. The latter utilizes our free Wireshark plugin. Both types of DBC support can handle J1939 DBC files. Further, the Wireshark plugin also offers a built-in OBD2 filter to show live OBD2 data easily in converted form.

We are always keen to get concrete case requests for use in development - if you're interested in this, send us a mail! Further, you can check out our Tools page to propose new features for CANvas!
Is it possible to log only specified CAN messsages? The CAN logger software CANvas allows you to filter messages by IDs. With this advanced message filtering you can minimize the unwanted messages. However, the setup is limited by 4 channels - this means that if you wish to target more than 4 CAN IDs, the filter will not be exact. In that case, you will log the intended messages, though also some additional unintended messages. CANvas does, however, allow you to clean your data 'ex post' by specifying what IDs should be converted and which to exclude once the logged data is processed.
Is there a limit to the number of messages that can be logged by the CAN logger? No, by default the CAN logger will record all messages - if you wish to filter for specific messages, you can utilize the advanced message filtering in the CANvas software.
Is it possible to log the CAN messages in HEX format? Yes, the logger will log all CAN bus data in HEX format by default.
Can the software CANvas graphically display the logged data? Yes! CANvas is able to help you update & configure the CAN bus recorder, as well as support conversion of the logged data into scaled engineering values. This means that you can very easily get your logged data into physical values for plotting in e.g. Excel.

Furter, with the addition of our Wireshark integration, you can leverage the built-in graphical plot capabilities of Wireshark. You can do this both for raw log files that you load and convert (using our DBC or OBD2 support features) or for live-stream data that you convert real-time. Check out our GUIDES page for more on this!
What happens when the SD card is full? The CAN recorder supports 'cyclic logging mode' (oldest log file is deleted when file system is full) - though with the 8GB SD card, significant storage is available by default.

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